FAQs - Technical Support

FAQs - Technical Support and Guides in the following:

Q1: Is this a no glow or low glow LED camera?

A1: Just like its name, it is a no glow camera with 38pcs IR LED, so you can take pictures and videos at night without being detected.

Q1-1: What should I do if I forgot the password?

A1-1: Press the right button and hold, then toggle the switch to SET position, the camera will be restored to the factory, all the setting will be cleared including the password, please with caution.

Q2: If I buy a 6V 2A adaptor, will it charge the batteries? Of course, I have to put in rechargeable batteries.

A2: The camera has no charge function. But you can use batteries charger to charge the batteries, and then put on the recharged batteries.

Q3: I see from a previous question the adaptor plug does not charge the batteries but does the adaptor plug actually power the camera?

A3: Thank you for your question. The camera accepts adaptor plug to supply power, with output interface 4.0* 1.7 mm, in line with the 6V/2A(please do not above 8V) DC voltage output to fit the camera. If you will use it in remote areas, bundle a power bank with a camera is a good choice or you can use 8AA batteries to make sure power enough.

Q4: Does this camera take photos of leaves blowing in the window or is it smart enough to capture only animals by heat sensor?

A4: Heat sensor can capture only animals, if you want to know the activity like leaves blowing in the window, you can set the time shift to take pictures or videos.

Q5: Where to buy the external DC jack?

A5: The DC cable hole is fit to cable with 4.0*1.7mm male line, and the plastic part of the plug is less than 9mm in diameter, you can find many 4.0*1.7mm male lines on Amazon and eBay, but I am afraid you should ask seller if the plastic part of the plug is less than 9mm in diameter or not, because most description of cables has no such information. Thank you.

Q6:  How to hook up an external battery?

A6: You could use a cable to connect the external power supply.

Q7: What do you use to clean the PIR sensor mine has scuff marks on it?

A7: Soft and clean cloth is the best choice.

Q8: Can't figure out how to set time clock?

A8: I am not sure about your "time clock", but if you want to set time or interval, please put the button on "SET” position and long press OK/MENU button, then you can see menu, and click the "DOWN" button to find "Interval", click OK, then you can see default time is 5 seconds. That's mean, every 5 seconds it will take photos, take videos, or take photos and videos. Then if you want to send the time of the camera, please enter the menu, and click on "Down" to find "Set Date/Time", press "OK" to set time and date, and long press "OK/MENU" to exit.

Q9: Does this take continuous video? I want it for home security without all the wires and hassles. Also, do I have to have internet for this?

A9: Yes, it can take continuous video. But sorry you could not have internet for it. It saved videos and photos with SD cards.

Q10: What setting do you put it on when you set it as a trail cam. On or  Set?

A10: Set. All settings you should put the button to "Set" position. And when it on Set position, you can press the "Right" button to take the pictures.

Q11: Does it have a lock box that will fit it?

A11: It has no lockbox, but there's a strap, you can use it to attach it to a tree. And the camera is waterproof, there's a lock hole, you can lock the camera if you like. Thanks.

Q12: How do I get an attachment plate which allows connection to an Amazon basics tripod - screw is the wrong size?

A12: Thank you for your question, but I am sorry for now the screw is GB standard, not US standard, so maybe you could not buy one everywhere. But if you need, I could give you the link on Amazon. And in the future, we will make US screw standard in the USA. Thank you.

Q13: Does this camera come with an SD card?

A13: This camera does not come with an SD card.

Q14: How long is the warranty on this camera?

A14: One year.

Q15: What brand of portable Trail cam stand works with the Blaze camera?

A15: The details information of the screw is followed:
Thread Angle:60 degrees; Thread Pitch: 1mm; Nominal Diameter:6mm;

Bottom Hole Diameter: 5mm

These two links are for your reference: https://www.amazon.com/dp/B0746G87V9 https://www.amazon.com/dp/B078BQ2MKY

Q16: Not compatible with mac?

A16: With the USB cable, you could download pictures or video clips from the SD card and view as well as playback them on your PC easily.

Q17: Will it overwrite and keep going when the SD card is full?

A17: When the SD card is full, new pictures and videos will overwrite the front of the SD card and write from scratch. And the default option is stopping saving when SD card is full. :)

Q18: What is the polarity of the power supply? The ground on the center or outer?

A18: You can see it on pictures. And there's a mark of the polarity of the battery in the battery slots, you can easily see it and put in the batteries.

Q19: How close does an animal have to be for the camera to trigger and take a picture?

A19: Up to 65 Feet/20 Meters.

Q20: can this be counted on a tripod?

A20: Yes, it could be counted on a tripod.

Q21: What solar chargers are compatible, they are sold on Amazon?

A21: Yes, you can use a power bank or solar application as an external power source, but you have to fit the DC port, with output interface 4.0* 1.7 mm, in line with the 6V/2A(please do not above 8V) DC voltage output to fit the camera.

Q22: Using the 8 AA batteries, how long is the battery life?

A22: About a month. But we are only running it 12 hours a day.

Q23: How do you get sound for the videos?

A23: We are sorry that this camera has no sound. But it has clear photos and videos.

Q24: I set it up last night, very excited, unhooked it this morning and nothing? It shot some film before the sunset then just blank!

A24: Please also make sure you set it in a proper distance and sensitivity level (we suggest you set it as a high level if the distance is long.

Q25: I wish the instructions were more precise about exactly how to set up filming. I am puzzled by the fact that it keeps going into Work mode and shutting.

A25: When you turn it to "ON" position, the screen will turn off in 15 seconds. But don't worry, it will start work as you set.

Q26: Is there some special button for night vision?

A26: There is no special button for night vision. When it is night time, the infrared IR LED light will be working and go into the night vision model. Also, you can set the time when the camera will be working at night for you. You could set the time when it takes pictures or record videos at night time. And the user manual shows you how to do it in details. Please have a check it.

Q27: How big of an SD card can it take?

A27: It needs a normal SD or SDHC card, not a mini SD card. But with a case maybe you can also use the mini SD card.

Q28: Can you review the photos on the display? If so, how?

A28: Yes, of course, you can. Please on SET position, and press OK, then you can see the photos on the screen, UP and DOWN to change photos, and LEFT can enlarge photos. About this, you can also find on the manual.

Q29: How do you set time of day?

A29: Please put in on SET position and then long press the OK/MENU button, enter down button find time and date and press OK, then you can set the date and time.

Q30: Is it waterproof?

A30: Definitely it is waterproof, with IP66 drop-proof and dust-proof level, can work in tough environments like desert or tropical rain forest.

Q31: Does it connect with iPhone and does it use batteries?

A31: No, it could not connect with the iPhone. But it uses 8 AA batteries.

Q32: Can you hook this camera up to a TV and view the pictures on a TV?

A32: No, you can not do this.

Q33: What kind of security box do I need to get?

A33: I think you can use an iron box for it. And this camera has password protected, no box is also OK.

Q34: What kind of straps do I need?

A34: There's a strap in the box, so I think you needn't buy it.

Q35: How large an SD card can be used in this camera? It says up to 32GB, but can it use a 64GB?

A35: yes, up to 32GB, not support 64GB SD card.

Q36:  Can I see pics on camera?

A36: Yes, you can, you can view pics on camera in Set position. And you can see pics on PC, too.

Q37: Does it need a regular SD card or a micro SD card?

A37: Regular SD card.

Q38: Will it work as a motion-sensing camera for fish if I tie it underwater to a dock?

A38: This camera has a waterproof function, means that keeping normal work even it contacts water/drop/rain, but it can’t work underwater for a long time.

Q39: Will this work through a glass window? I mean that I have to put inside the window to conceal.

A39: Definitely it will work but you have to make sure the camera lens has a suitable position, no reflection, clean glass and no cover on it.

Q40: How long will the batteries last on normal usage around a home?

A40: It depends on the quality of the batteries and the frequency that the camera takes videos and pictures. If only take pictures at daylight, batteries can last several months, but if it works at night, the time will be shorter, because IR takes much more power.

Q41: Do I have to buy anything for it?

A41: You have to buy 8 AA alkaline batteries and SD card for it to work.

Q42: Will this take pictures of a truck? Or does it need to be humans or animals?

A42: Yes, it can take pictures of the truck, it can automatically and constantly take pictures/videos at a specified interval in time-lapse feature as home security surveillance or office monitoring.

Q43: How does the power save mode work? Will the camera still take pictures with it on? My current camera just shuts down entirely with activated.

A43: The Power Save mode means that your cam is standby or sleep condition. You could firstly set your cam on automatic trigger mode, then set its Time Lapse, which refers to what you've just said "power save mode" to avoid consecutive taking photos. If you want to catch immobile things, set automatic trigger with Time Lapse ON. While if the target is mobile, please st automatic trigger with Time Lapse OFF. Because when the target moves, the cam will automatically take photos, and then it will enter into sleep again. Well, if you want the cam to take photos in a fixed time, you could also set the exact time on the TIMER menu.

Q44: Can you program the unit to work only at night?

A44: Yes, you could set the cams to work at any time as you want. If you want the cam to take photos in a fixed time, you could also set the exact time on the TIMER menu. Before that, you should find out TIME LAPSE in the menu, and choose OK to get into setting the time.

2PIR Stealth in Maple:

Q1: The night vision function isn't working. Is there something we're doing wrong? Or is it just broken?

A1: You’ve said that the night vision function isn't working, so could you tell us if the camera can take pictures at daylight? If yes, this maybe results from the low power of the camera so that you could not take pictures when the IR light starts up at night. So could you please change new batteries to check out the night vision function again?
But if not, or if the power is over 6V but the camera still couldn't take pics, there maybe get something wrong with the IR light. If in this case, could you please directly contact us by email? We could give you a full refund or a free replacement. The satisfaction of customers is our ultimate destination, so we will never let you down. And here is our email address: support@blazevideo.net.